1. Are all of your employees not getting these emails, or just some?
2. Are you getting any emails from the system at all?
3. Could these emails be in your junk or spam folder?
4. Is the company spam filter blocking the email?
Steps you can take to try and resolve emails issues:
Check with filtering service for any "black listing" of the domain or IP
Check with filtering service to add "birddoghr.com" as safe sender or IP
Check with filtering service to add SPF record for "include:spf.birddoghr.com"
Add SPF record for "include:spf.birddoghr.com" to DNS
If added – sometimes TLS is turned on / set to high priority – this needs to be "relaxed" – turned off for this IP address as TLS is saying we are sending the email encrypted. Our emails are encrypted when sent from our system.
If the above steps have been completed and still no emails are being received, please call Customer Care for support! 877-252-2168
Check with filtering service for any "black listing" of the domain or IP
Check with filtering service to add "birddoghr.com" as safe sender or IP
Check with filtering service to add SPF record for "include:spf.birddoghr.com"
Add SPF record for "include:spf.birddoghr.com" to DNS
If added – sometimes TLS is turned on / set to high priority – this needs to be "relaxed" – turned off for this IP address as TLS is saying we are sending the email encrypted. Our emails are encrypted when sent from our system.
If the above steps have been completed and still no emails are being received, please call Customer Care for support! 877-252-2168